Our Policies

Cancellation and Refund Conditions

Cancellation and Refund Conditions
Cancellation and Refund

CONSUMER RIGHTS – CANCELLATION REFUND CONDITIONS

general:

 

A real person who wants to receive Consulting Services (briefly referred to as a "Consultant".) and Sentez Health Services Joint Stock Company and its subsidiaries providing the service (referred to as "SENTEZ" for short.) dir. The Consultant and the SYNTHESIS are referred to as separate Parties, together as Parties. The rights and obligations of the parties regarding the Client's receipt of audio and video consulting services ("Consulting Service”) and SENTEZ's provision of these services / services to the Client are the subject of this Agreement. The physician who will provide the Consulting Service will be referred to as a Consultant. This Agreement has been arranged in accordance with the Law on Consumer Protection and the Regulation on Distance Contracts.

If you purchase the service electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance service sales contract provided to you.

Clients are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the provision of the Service they have purchased.

 

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

Paying paid by the Client After receiving the Consultancy Service, if it is determined that the credit card is used unfairly by unauthorized persons and the service fee sold is not paid to SENTEZ by the relevant bank or financial institution, the Client is obliged to return the contracted service to SENTEZ within 3 days with the shipping expense belonging to SENTEZ.

 

CONTACT INFORMATION OF SYNTHESIS:

company

NAME/TITLE: SYNTHESIS HEALTH SERVICES A.Sh.

ADDRESS: Yeni Kyrenia Boulevard, 1825. Sk. No:12, 35575 Karsiyaka/Izmir

E-MAIL: [email protected]

PHONE: +90 530 174 20 78

fax:

 

RETURN CONDITIONS:

In case of non-paying of the service fee or cancellation by the bank, the obligation to provide services by SENTEZ is eliminated

The Consultant reserves the right to refuse the video/audio consulting service by not finding it appropriate after reviewing the Client's documents or at any stage for any reason. The final decision here is in the hands of the consultant. A refund of the fee will be made to the Consultant in relevant cases.

If the Consultant commits any violation of the karst ethics and ethics rules, disrespectful speech, insulting, inappropriate behavior by the Consultant during the interview, the Consultant shall immediately terminate the interview and the fee paid by the consultant shall not be refunded.

 

THE STATE OF DEFAULT AND ITS LEGAL CONSEQUENCES

17.Paying paid by credit card, the CLIENT agrees, declares and undertakes that if he defaults, he will pay interest within the framework of the credit card agreement between the cardholder and the bank and will be responsible to the bank. Decapitation of the payment transactions by credit card, the client agrees, declares and undertakes that he will pay interest and will be responsible to the bank. In this case, the relevant bank may resort to legal remedies; it may charge the costs and the power of attorney fee to be incurred from the CLIENT, and in any case, if the CLIENT defaults due to the debt, the CONSULTANT agrees that he will pay the damages and losses incurred by SENTEZ due to the delayed performance of the debt.

 

PAY AND DELIVERY

18.By making a Bank Transfer or EFT (Electronic Fund Transfer), Garanti Bank ............. registered in the name of IBAN NO: ........................ you can do this to any of our existing accounts (TL).

19.With your credit cards through our website, you can take advantage of online single pay or online installment opportunities for all kinds of credit cards. For your online payments, the withdrawal amount from your credit card will be made at the end of your order.

Distance Sales Contract

The main features of the service (type, number) are informed by the consultant of SENTEZ.

 

7.2. The price declared by the consultant is the price of the service. Prices and promises declared are valid until updated and changed. The prices announced periodically are valid until the end of the specified period.Mesafeli Satış Sözleşmesi

1.PARTIES

This Agreement has been signed between the following parties in accordance with the terms and conditions set forth below. 

The parties to this "CONSULTANCY SERVICE AGREEMENT" (hereinafter referred to as the "Contract") are natural persons who wish to receive Consultancy Services (hereinafter referred to as "Client") and Sentez Sağlık Hizmetleri Anonim Şirketi and its subsidiaries (referred to as "SENTEZ" for short). The client and the SENTEZ are separate parties, together referred to as the Parties. The rights and obligations of the parties regarding the client's receipt of audio and video consultancy services ("Consultancy Service") and SENTEZ's provision of these services to the client constitute the subject of this agreement. The physician who will provide the consultancy service will be referred to as the consultant. This agreement has been drawn up in accordance with the law on the protection of consumers and the regulation on distance contracts.

NAME: Sentez Sağlık Hizmetleri Anonim Şirketi

ADDRESS: İmbatlı Mah. 1825 Sok. No:12/1 Karşıyaka İZMİR

By accepting this contract, the CLIENT accepts in advance that if he/she approves the service subject to this contract, he/she will be obliged to pay the specified additional fees such as service subject fee and tax (if any), and that he/she has been informed about this.

2.DEFINITIONS

In the application and interpretation of this agreement, the following terms shall refer to the written explanations in front of them.BAKAN: Gümrük ve Ticaret Bakanı’nı,

MINISTER: The Minister of Customs and Trade.

MINISTRY: Ministry of Customs and Trade.

LAW: Law No. 6502 on the Protection of Consumers.

REGULATION: Distance Contracts Regulation (OG:27.11.2014/29188)

SENTEZ: This company provides services to the consumer within the scope of its commercial and professional activities or acts on behalf of the service provider.

CLIENT: A natural or legal person who acquires, uses or benefits from a good or service for non-commercial or non-professional purposes.

SITE: The website of SENTEZ.

CONTRACT: This contract was concluded between SENTEZ and the CLIENT.

3.SUBJECT

This agreement regulates the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 6502 and the regulation on Distance Contracts regarding the sale and delivery of the service ordered electronically by the CLIENT through the website of SENTEZ, the qualifications and sales price of which are specified below.

The prices listed and advertised on the site are the selling price. Announced prices and promises are valid until they are updated and changed. The prices announced periodically are valid until the end of the specified period. 

  1. SENTEZ INFORMATION 

SENTEZ SAĞLIK HIZMETLERI ANONIM ŞIRKETI.

ADDRESS İmbatlı Mah. 1825 Sok. No:12/1 Karşıyaka İZMİR

E-mail: [email protected]         

PHONE+90 530 174 20 78

EMAIL:

  1. CLIENT INFORMATION

Person to deliver:

Delivery Address:

Phone:

 Fax

Email/username: 

  1. PURCHASER INFORMATION: 

Name/Surname/Title:

Address:

Phone:

Fax:

Email/username:

  1. SERVICE(S) SUBJECT TO CONTRACT INFORMATION
  2. The main features of the service (type, number) are informed by the consultant of SENTEZ.

    The price declared by the consultant is the price of the service. Prices and promises declared are valid until updated and changed. The prices announced periodically are valid until the end of the specified period. 

  1. BILLING INFORMATION: 

Name/Surname/Title:

Address:

Phone:

Fax:

Email/username:

Invoice delivery: Invoice along with the order to the invoice address during order delivery will be delivered. 

  1. GENERAL PROVISIONS 

9.1. The CLIENT accepts, declares and undertakes that he/she has read the preliminary information about the basic qualifications, sales prices and payment method of the service subject to this contract on the website of SENTEZ or with the consultant, and that he/she has given the necessary confirmation in electronic environment. CLIENT's confirming the preliminary information in electronic environment, accepting, declaring and undertaking that the address to be given to the CLIENT by SENTEZ, the basic features of the service ordered, the price of the services including taxes, payment and delivery information are correct and complete before the establishment of the distance sales contract.

9.2. Each service subject to the contract shall be delivered to the person and/or organization at the address indicated by the CLIENT or the CLIENTs within the period specified in the preliminary information section on the website, depending on the distance of the CLIENT's place of residence provided it does not exceed the legal period of 30 days. If the service cannot be delivered to the CLIENT within this period, the CLIENT reserves the right to terminate the contract. 

9.3. SENTEZ aims to deliver the service subject to the contract in full, in accordance with the qualifications specified in the order and with the information and documents required by the warranty documents, user manuals, if any, free from all kinds of defects, to perform the work in accordance with the requirements of the legal legislation in a sound and compliant manner in accordance with the standards within the principles of accuracy and honesty, to protect and increase the quality of service, to show the necessary care and attention during the performance of the work, accepts, declares and undertakes to act with caution and foresight.

9.4. SENTEZ may provide a different service of equal quality and price by informing the CLIENT before the expiry of the contractual performance obligation and obtaining its explicit approval. 

9.5. SENTEZ accepts, declares and undertakes that if it fails to fulfill its contractual obligations in the events that the performance of the service subject to the order becomes impossible, it will notify the consumer in writing within 3 days from the date of learning about this situation and that it will return the total price to the CLIENT within a period of 14 days (about 2 weeks).

9.6. The CLIENT accepts, declares and undertakes that it will confirm this Agreement electronically for the delivery of the service subject to the Contract and that in the event that the service fee subject to the contract is not paid for any reason and/or canceled in the bank records, SENTEZ's obligation to deliver the service subject to the contract will end.

9.8. SENTEZ accepts, declares and undertakes that if it is unable to provide service within the period of service subject to the contract due to force majeure situations such as the occurrence of unforeseen circumstances that develop against the will of the parties that may prevent or delay the fulfillment of the obligations of the parties, the CLIENT will be notified of the situation. The CLIENT also has the right to request that the order be canceled by SENTEZ, and that the service subject to the contract be replaced with its precedent, if any, and/or that the service period be postponed until the disabling situation is eliminated. In the event that the order is cancelled by the CLIENT, the amount paid for the service shall be paid back in cash and in advance within 14 days in the case of payments made by the CLIENT in cash. In the case of payments made by the CLIENT by credit card, the service amount shall be returned to the relevant bank within 14 days after the cancellation of the order by the CLIENT. The CLIENT accepts, declares and undertakes that the average process of reflecting the amount returned to the credit card by SENTEZ to the CLIENT's account by the bank may take 2 to 3 weeks, and since the reflection of this amount on the accounts of the CLIENT after the return of this amount to the bank is entirely related to the bank transaction process, the CLIENT cannot hold SENTEZ responsible for possible delays.

9.9. SENTEZ has the right to reach the CLIENT for communication, marketing, notification and other purposes by letter, e-mail, SMS, telephone call and other means through the address, e-mail address, fax and mobile phone lines and other contact information specified by the CLIENT in the registration form on the site or updated by the CLIENT later. By accepting this agreement, the CLIENT accepts and declares that SENTEZ is permitted to use the above-mentioned communication methods.

9.11. If the CLIENT and the holder of the credit card used during the order are not the same person or if a security gap is detected regarding the credit card used in the order before the delivery of the service to the CLIENT, SENTEZ may request the CLIENT to submit the identity and contact information of the credit card holder, the statement of the credit card used in the order from the previous month or the letter from the bank of the card holder that the credit card belongs to him. The order will be frozen until the CLIENT provides the information/documents subject to the request, and if the aforementioned requests are not met within 24 hours, SENTEZ has the right to cancel the order.

9.12. The CLIENT declares and undertakes that the personal and other information provided while subscribing to the website of SENTEZ are true, and that SENTEZ will immediately indemnify all damages incurred due to the untrueness of this information upon the first notification of SENTEZ, in cash and in full.

9.13. The CLIENT accepts and undertakes in advance to comply with the provisions of the legal legislation and not to violate them while using the website of SENTEZ. Otherwise, all legal and penal obligations that may arise will bind the CLIENT completely and exclusively.

9.14. The CLIENT may not use the website of SENTEZ in any way that disturbs public order, is contrary to general morality, disturbs and harasses others, for an unlawful purpose, and in a way that violates the material and moral rights of others. In addition, the member may not engage in activities (spam, viruses, trojan horses, etc.) that prevent or make it difficult for others to use the services.

9.15. On the website of SENTEZ, links to other websites or other content that are not under SENTEZ's control or owned and operated by other third parties may be provided. These links are provided for the purpose of facilitating orientation to the CLIENT and do not support any website or the person who operates that site and do not constitute any guarantee for the information contained in the linked website.

9.16. The member who violates one or more of the articles listed in this agreement will be personally and criminally responsible for this violation and will keep SENTEZ free from the legal and penal consequences of these violations. Moreover; In the event that the incident is referred to the legal field due to this violation, SENTEZ reserves the right to claim compensation against the member due to non-compliance with the membership agreement.

  1. DEFAULT AND LEGAL CONSEQUENCES 

    The CLIENT accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default with regards to making the payment transactions by credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney fees to arise from the CLIENT and under any circumstance. The CLIENT accepts, declares and undertakes that he will pay the loss and damage suffered by SENTEZ due to the delayed performance of the debt, in case the CLIENT defaults due to its debt.

  1. AUTHORIZED COURT

In disputes arising from this contract, complaints and objections shall be made to the consumer issues arbitration committee or consumer court in the place where the consumer's place of residence is located or where the consumer transaction is carried out within the monetary limits specified in the following law. The following is the information about the monetary limit:  

Effective from 01/01/2017, the value of applications to consumer arbitration committees for 2017 is:

This Agreement is concluded for commercial purposes. 

  1. EFFECTIVE 

When the CLIENT makes the payment for the order placed through the Site, he is deemed to have accepted all the terms of this agreement. SENTEZ is obliged to make the necessary software arrangements in such a way as to obtain confirmation that this contract has been read and accepted by the CLIENT on the site before the realization of the order. 

 

SENTEZ:

 

CLIENT:

 

DATE:

 

 

 

This clarification text has been submitted to SENTEZ Sağlık Hizmetleri A.Ş. as data controller in accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”), the Regulation on Personal Health Data, the Communiqué on the Procedures and Principles to be Complied with in Fulfilling the Obligation of Disclosure and the relevant legislation. It has been prepared by all its subsidiaries, especially its subsidiaries, other companies and hospitals (“SENTEZ”).

Click for a full list of all companies, subsidiaries, hospitals and hospitals we cooperate with within SENTEZ.

 

HOW IS YOUR PERSONAL DATA PROCESSED?

  1. Patient Registration

When you log into any of our hospitals within SENTEZ as a guest, your following data is required by our guest services staff to register with the Hospital Information Management System (“HIMS”), “provided that it is directly related to the establishment or performance of a contract, it is necessary to process the personal data of the parties to the contract” and “data It is processed on the basis of the legal reason “it is mandatory for the responsible person to fulfill his legal obligation”:

  • Name surname
  • T.R. Identification number
  • Passport number or temporary T.C. for non-Turkish citizens. Identification number
  • Address
  • Mobile phone
  • E-mail address
  • Birth place and date
  • Marital status
  • Gender information
  • Private health insurance or Social Security Institution data
  • ID Card Scan
  • Appointment information

 

As a result of these procedures, a “Patient Number” and “Protocol Number” are assigned to all our guests.

All these data are instantly transferred to the Medula system of the Social Security Institution (“SGK”) via HBYS.

In addition, during the patient registration process, an SMS is sent to the recipients of the relevant person who has registered the patient so that our guests can complete the HIMS registration on the system and access the content of the illumination text whenever they want. In the content of the sent SMS, there are 2 separate single-use approval codes for our guests who want to give their approval within the scope of the KVKK and the Law No. 6563 on the Regulation of Electronic Commerce (“ETK”). In case of feedback of the approval codes to our guest services personnel who perform the patient registration process by our guests, a record is created on the HIMS of the relevant person, indicating that the necessary explicit consent and approvals for KVKK and ETK have been given. Express consent and consent given will be valid until withdrawn using the right of refusal.

  1. Health care

During the provision of the health service for which our guests whose registration process has been completed, the following data are requested, and due to the nature of this service, our health personnel and physicians, who are under the obligation to keep confidential, are in compliance with the Law on Private Hospitals no. It will be processed based on the cases clearly envisaged in the Health Services Basic Law No. 663, Decree Law on the Organization and Duties of the Ministry of Health and its Affiliates, Regulation on Private Hospitals, Health Practice Communiqué and Patient Rights Regulation and Turkish Code of Obligations No. 6098. will be saved to:

  • Health Data (Obtained as a result of medical diagnosis, treatment and care services, but not limited to these)

All these data are T.C. It is instantly transferred to the E-Pulse system of the Ministry of Health (“Ministry”).

III. Patient Exit

After the medical services of our guests are completed, for the purpose of collecting the medical service fee from our guests and issuing invoices according to the relevant insurance status, and "provided that it is directly related to the establishment or performance of a contract, it is necessary to process the personal data of the parties to the contract" and "it is mandatory for the data controller to fulfill its legal obligation". The following data is processed based on the legal reason:

  • Name surname
  • Bank account information
  • Credit Card Number
  • Billing Information

 

  1. Other services
  1. Call Center and Switchboard

When you call SENTEZ call centers and the switchboard of one of the hospitals within the body of SENTEZ, your personal data below in order to create your appointment requests, answer your information requests and/or receive any other requests "provided that it is directly related to the establishment or performance of a contract, it is necessary to process the personal data of the parties to the contract" and "data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject", based on the legal reason:

  • Name surname
  • Phone number
  • T.R. Identification number
  • E-mail address
  • Appointment information
  • Phone Call Audio Recording
  • Complaints
  1. Patient Rights Center

If you want to use any of your rights under the Patient Rights Regulation as a guest in any of our hospitals within SENTEZ, your personal data below will be provided by our relevant unit. In order to finalize your requests and complaints, it will be processed based on the legal reason "it is mandatory for the data controller to fulfill its legal obligation":

  • Name surname
  • Phone number
  • T.R. Identification number
  • E-mail address
  • Request Content
  • Medical information
  • Guest Satisfaction

During the patient check-out process and only if the relevant person has approval within the scope of KVKK and ETK, the customer satisfaction survey to increase the quality of the health services provided and measure the guest experience is sent via SMS to the mobile phone numbers of our guests that are the basis of HIMS registration. When this survey link is opened, there are questions to measure satisfaction in the guest satisfaction survey. When the answers given here match the record on the HIMS, they are automatically transferred to the SENTEZ guest experience unit, the unit can only be contacted by calling back our guests who are approved within the scope of KVKK and ETK. Apart from this process, if the patient registers a complaint through the institution's websites, various social media, or complaint websites, the patient is contacted so that the complaint can be resolved or answered.

  1. Hospital Closed Circuit (CCTV) Camera System and Operating Room VR Camera System

In all hospitals within SENTEZ, monitoring and recording are made with a closed-circuit camera system. In this process, for the purpose of ensuring the security of physical space and visual and audio recordings of all our visitors visiting the hospitals, the creation and monitoring of visitor records, and the creation and follow-up of visitor records, the legal reason is "It is mandatory to process data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject". will be processed automatically.

In addition, video recordings of surgeries performed in operating theaters in hospitals within the body of SENTEZ will be processed based on the legal reason "it is mandatory for the data controller to fulfill its legal obligation" within the scope of the Circular dated 14.05.2012 and numbered 2012/23 published by the Ministry in order to ensure the safety of healthcare workers.

  1. Parking and Valet Services

Some of our hospitals within SENTEZ have parking and valet services. In case our visitors visiting our hospitals by car want to benefit from these services, the vehicle brand/model and license plate data are required to be processed for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject, in order to ensure the security of the operations of the data controller and to create and follow up the visitor records. shall be processed on the basis of legal grounds.

  1. Websites and Mobile Applications

It is possible to make an e-appointment on some of the websites that are open for visits for subsidiaries and hospitals within the body of SENTEZ. In order to be able to make an e-appointment through these websites, the first step is to provide the T.C. The ID number is entered in the appropriate place on the page. Entered T.C. Patient information is obtained from the Medula system of SSI via the ID number and displayed on the next page in a masked manner. On the page in the second step, the GSM number required to complete the registration process is added to the appropriate place. In the last step, the hospital, medical unit and physician are selected and the e-appointment process is completed and a one-time appointment number is obtained.

If the e-appointment is requested to be cancelled, T.C. The appointment cancellation process is completed by entering the ID number, hospital selection and appointment number in the relevant fields.

Those who want to benefit from the e-result service on the website can choose the hospital and T.C. They can access the results of the analysis and imaging performed at the relevant hospital by entering their ID number data in the required fields. However, in the results here, all the identity and communication data of the patient are shown masked.

Interested persons can also make video call appointments from their websites. The process of making an appointment is the same as an e-appointment, and during the realization of the video call appointment, only the express consent of the relevant persons is obtained through data processing service providers in Turkey and abroad, which have the technical infrastructure to provide platform service in an end-to-end encrypted form of video consultancy service. processed by.

On the website where guest requests and complaints are received, T.C. You can forward your complaints, suggestions and thanks to SENTEZ with your identity number, name and surname, telephone number, the relevant hospital and your message, the content of which will be determined by you. This data will be processed in the patient rights center and guest satisfaction processes.

Click here for the full list and cookie policy of the websites of all hospitals within SENTEZ.

  1. Information Activities

Approved only within the scope of KVKK and ETKWith our guests who have a job and in accordance with the Private Hospitals Regulation, SMS, e-mail, etc., limited only to information and promotional activities. In the form of commercial electronic messages, information and promotions that protect and improve health are made. If the recipients do not want to receive the messages, they can use their right to refuse in the message content. Consent is valid until the right to refuse is exercised.

Visual and audio recordings of some of our guests, such as photographs and/or videos, are processed only by obtaining the explicit consent of the relevant persons for the purpose of carrying out the promotional activities of the hospitals within the body of SENTEZ. The persons concerned can withdraw their explicit consent on this matter at any time.

 

HOW IS YOUR PERSONAL DATA TRANSFERRED?

-Health care

Your personal data listed above are sent to authorized institutions and organizations within the scope of established Medula, E-Nabız and similar automatic systems or by persons appointed by the competent authorities, including but not limited to the Ministry, Provincial and District Health Directorates, Public Health Centers and other units affiliated to the Ministry. Within the scope of our notification and/or reporting obligation, to the laboratories, ambulances, medical devices and health service providers in Turkey and abroad with which we cooperate for medical diagnosis and treatment, to our subsidiaries and/or affiliates and/or group companies through the common HBYS used by all our hospitals. Requesting a second opinion from a physician abroad, to SGK for patients under SGK nationality, to your insurance company you are a member of if you use your private insurance, to your institution if your billing will be made to the institution you work for, to the relevant health institution when you need to be referred, from a physician abroad In case of your request, it will be transferred to the relevant health institution abroad, and to the legal representatives you have authorized, for the purpose of providing health services and based on the legal reason "protection of public health, preventive medicine, medical diagnosis, treatment and care services, planning and management of health services and financing".

  1. Services from Third Parties

Our subcontractors, business partners, lawyers, consultants, auditors we work with, legal representatives and third parties that we get consultancy from, authorized by us, and domestic/foreign organizations and other third parties and legal representatives that we provide contractual services, cooperate with, to carry out our activities. with the precondition of obtaining undertakings that they will take all technical and administrative measures required by KVKK only in connection with the service received, in a limited and measured manner and during the service period.

  1. Complementary Insurance Service

Regarding the private health services offered to the guests within the scope of SSI at the hospitals within the body of SENTEZ, and within this scope, based on their verbal consent to benefit from complementary health insurance, the name, surname and mobile phone number of the person concerned, all personal health services processed for the provision of medical diagnosis and treatment. data is transferred to the consultant and insurance brokerage company with which a cooperation agreement has been made, based on the purpose and legal reason for the planning and management of health services and financing. The post-transfer process is carried out personally by the relevant consultant and insurance brokerage company.

  1. Call Center Service

Call center and voice traffic services are provided by SENTEZ as a data processing service provider from third parties. Prior to the provision of this service, access to the relevant call center is only limited to the contact information of our guests who have given their consent (explicit consent) within the scope of KVKK and ETK.

  1. Educational Institutions We Collaborate With

In order to carry out training and research activities for educational/training institutions in cooperation with SENTEZ, "It is mandatory to process data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject" and "your personal data is necessary to protect public health, preventive medicine, medical diagnosis, Your personal data is transferred based on the legal reason of “execution of treatment and care services, planning and management of health services and financing”.

Click for the full list of education/training institutions that cooperate with SENTEZ.

WHAT ARE YOUR RIGHTS AS A RELATED PERSON?

Within the scope of Article 11 of the KVKK, which regulates the rights of the person concerned;

1- Learning whether personal data is processed or not,

2- If personal data has been processed, requesting information about it,

3- Learning the purpose of processing personal data and whether they are used in accordance with their purpose,

4- Knowing the third parties to whom personal data is transferred at home or abroad,

5- In case of incomplete or incorrect processing of personal data, they are corrected. don't ask for inspiration,

6- To request the deletion or destruction of personal data,

7- Requesting notification of the transactions regarding the correction, deletion or destruction of personal data to the third parties to whom the personal data has been transferred,

8- Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,

9- Demanding the compensation of the damage in case of loss due to unlawful processing of personal data,

 

You can submit your applications to SENTEZ via the "KVKK Access / Information Request Form" in accordance with the Communiqué on Application Procedures and Principles to the Data Controller.

This clarification text has been updated on 20/11/2020 and has been made available by SENTEZ to the access of related persons via websites and other methods.

 

Service Policy

CONSULTANCY SERVICE CONTRACT

 


THE PARTIES AND THE SUBJECT OF THE AGREEMENT

Job this "CONSULTING SERVICE AGREEMENT" (briefly referred to as the "Contract".) the parties of the real person who wants to receive Consulting Services (briefly referred to as the "Consultant".) and Sentez Health Services Joint Stock Company and its subsidiaries providing the service (referred to as "SENTEZ" for short.) dir. The Consultant and the SENTEZ are referred to as separate Parties, together as Parties. The rights and obligations of the parties regarding the Client's receipt of audio and video consulting services ("Consulting Service”) and SENTEZ's provision of these services / services to the Client are the subject of this Agreement. The physician who will provide the Consulting Service will be referred to as a Consultant. This Agreement has been arranged in accordance with the Law on Consumer Protection and the Regulation on Distance Contracts.

 


DURATION OF THE CONTRACT

This agreement begins with the appointment for an interview with the Consultant after paying the consulting service fee by creating an appointment and ends with the realization of the appointment, that is, the provision of the service, unless it is terminated for any reason.

 


THE COST AND SCOPE OF THE CONTRACT

Consultant interview service, on the other hand, is a paid service that refers to receiving audio and video consulting services from Consultant physicians and similar consultants in accordance with the subject you want to consult. The client will make the fee for the paid video/audio consulting service, which is the subject of this Agreement, by redirecting to the payment page in the SENTEZ system during appointment planning. The service fee is 300 pounds. In case of non-paying of the service fee or cancellation by the bank, the obligation to provide services by SENTEZ is eliminated. Video/audio counseling service will cover observation-based evaluation. This service is intended for informational purposes. It cannot be considered as an examination process. Video/Audio Counseling service does not provide service provision for emergency situations. The consultant has the right to refuse the service at any stage if there is a risk of possible misuse of the services or if it is determined that it is not suitable for the consultant. After the video consultation service, if requested, you can get an offer for your treatment / operation from Izmir University of Economics Medicalpoint Hospital in Izmir province.

 


THE RIGHTS AND OBLIGATIONS OF THE PARTIES WITH THE VIDEO CONSULTATION SERVICE PROCEDURE

 


Paid paid services 4.1 During the appointment phase of the consultant video/audio Consulting service, the service fee will be redirected to the payment page in the SENTEZ system and received in the form of online payment.

 


4.2 You will be contacted to start the conversation from your smartphone at the time of the appointment.

 


4.3 The Consultant reserves the right to refuse the video/audio consulting service after reviewing the Client's documents or at any stage for any reason by not deeming it appropriate. The final decision here is in the hands of the consultant. A refund of the fee will be made to the Consultant in relevant cases.

 


4.4 The client accepts, declares and undertakes that the contact and contact information, including identity, phone, e-mail, address, shared with SENTEZ during the appointment booking process is correct, valid and complete. SENTEZ cannot be held responsible for any disputes, including service failures caused by incomplete or incorrect provision of this information.

 


4.5 In order to get the best results in the video/audio consulting service, it is recommended to be in a quiet place when the interview starts.

 


4.6 In accordance with the client's privacy and confidentiality principles, you are around during the interview 3. It is necessary to take care that people or your relatives are not present.

 


4.7 Information about the processing, storage, transfer of personal data, your rights and other matters .................................... it is stated in the clarification text about the protection of personal data contained in the link.

 


4.8 As part of providing the Services, the explicit consent of the Client will be requested for issues such as informative promotion, service announcement, marketing activities, except for appointment reminders, privacy warnings, messages related to the use of the system, similar communication methods.

 


4.9 In order to receive the Services, it is necessary to be a Minor (over the age of 18), not to have a situation that may prevent him from being able to make and implement his own decisions, legally require guardianship, and not to have a situation such as falling foul of the provisions of this Agreement for any other legal reason. clients under the age of 18 may receive the services subject to this Agreement through their parents or guardians with their contact information and their participation.

 


4.11. If the Consultant commits any violation of the karst ethics and ethics rules, disrespectful speech, insulting, inappropriate behavior by the Consultant during the interview, the Consultant shall immediately terminate the interview and the fee paid by the consultant shall not be refunded.

 


4.12 During the interview, problems may occur due to technological reasons, interruptions, some technical glitches and force majeure. In these cases and/or in cases where the video/audio call connection is not sufficient and effective, the interview may be stopped by the Consultant being interviewed and new interview planning is made over the remaining time. In relevant cases, the new appointment time will be given to the Consultant taking into account the suitability of the Consultant. If there is a need to terminate or stop the interview for any justified reason during the interview from the client's point of view, this situation should be shared with the Consultant. In cases where there is a justified reason for stopping the meeting and it is proved by a concrete document, a new date may be scheduled for the negotiations that are terminated or stopped in this way, depending on the availability of the relevant Consultant.

 


4.13 Documents, notes and all data obtained or produced within the scope of your consulting service, including interview notes and medical records, are stored by SENTEZ in the consultant file for the required periods of time.

 


4.14 The client may not receive and use audio and/or video recordings of the interviews.

 


4.15 For online payments made within the scope of this Agreement, the unlawful use of the card by someone other than the holder is processed in accordance with the provisions of the relevant legislation.

 


COMPETENT LAW AND COMPETENT COURT

If a dispute arises arising out of this Agreement, the laws of the Republic of Turkey will apply to this dispute, and Karsiyaka Courts and Enforcement Offices have been authorized to handle the dispute. this Agreement, consisting of 5 main articles and clauses, has been concluded by reading by the Parties and being read by the Consultant in electronic environment and has entered into force immediately.